TERMS OF SERVICE

Last Updated: June 15, 2026

Welcome to US Visa Desk. These Terms of Service (“Terms”) govern the purchase and use of visa application assistance, travel authorization assistance, document preparation support, application review, appointment-related assistance, interview preparation, and other services offered by US Visa Desk.

By purchasing, accessing, or using a paid service offered by US Visa Desk, you acknowledge that you have read, understood, and agreed to these Terms.

1. About US Visa Desk

US Visa Desk is a private and independent visa and travel-document assistance service.

US Visa Desk provides administrative, informational, document preparation, application support, appointment-related assistance, and interview preparation services.

US Visa Desk is not a law firm and does not provide legal representation or legal advice.

2. No Government Affiliation

US Visa Desk is not affiliated with, endorsed by, sponsored by, or connected with the United States Government, the U.S. Department of State, any U.S. Embassy or Consulate, U.S. Citizenship and Immigration Services (USCIS), U.S. Customs and Border Protection (CBP), or any other government authority.

The use of our services is optional. Official information, government forms, and certain application services may be available directly through official government channels without purchasing our private assistance services.

3. Acceptance of These Terms

By purchasing or using our services, you agree to these Terms of Service and acknowledge the applicable:

• Terms of Use;
• Privacy Policy;
• Refund Policy;
• Legal Disclaimer;
• Service-specific terms or descriptions presented during purchase.

If you do not agree with these Terms, you should not purchase or use our services.

4. Eligibility to Use Our Services

Customers purchasing services directly from US Visa Desk must be at least 18 years old or have reached the legal age of majority applicable in their jurisdiction.

A parent or legal guardian may request assistance relating to a minor.

The person providing information about a minor confirms that they have lawful authority to provide that information and request the relevant service.

5. Scope of Services

Depending on the service purchased, US Visa Desk may provide assistance including:

• General application process guidance;
• Visa application assistance;
• Travel authorization assistance;
• Application form preparation support;
• Review of customer-provided information;
• Identification of apparent errors or omissions;
• Document checklist guidance;
• Appointment availability assistance;
• Appointment scheduling assistance where included;
• Interview preparation;
• General application status guidance;
• Customer support.

The exact service provided depends on the package or service purchased by the customer.

6. Administrative Assistance Only

US Visa Desk provides private administrative and informational assistance.

Our services do not constitute legal advice, legal representation, immigration representation, or representation before any government authority.

Customers with complex immigration or legal matters should obtain advice from an appropriately qualified and licensed professional.

7. No Guarantee of Visa Approval

US Visa Desk does not guarantee:

• Visa approval;
• ESTA or travel authorization approval;
• Application acceptance;
• Issuance of any travel document;
• Avoidance of administrative processing;
• Admission into the United States;
• Any particular government decision or outcome.

Government authorities have exclusive authority over application and admission decisions.

Purchasing a service from US Visa Desk does not influence a government decision.

8. No Guarantee of Appointment Date

US Visa Desk does not guarantee a particular embassy or consular appointment date.

Appointment availability is controlled by relevant government authorities, embassies, consulates, and authorized scheduling platforms.

Any appointment timeframe or estimate communicated by US Visa Desk is an estimate based on circumstances and availability observed at the relevant time.

Availability may change without notice.

9. Appointment Assistance Services

Where appointment assistance is included in a purchased service, US Visa Desk may assist the customer in searching for, identifying, booking, or rescheduling available appointments where permitted.

US Visa Desk cannot:

• Create new appointment slots;
• Require an embassy to provide availability;
• Control embassy staffing;
• Control official scheduling systems;
• Guarantee expedited appointments;
• Guarantee a specific appointment date.

10. Appointment Rescheduling

Where appointment rescheduling assistance is included in the purchased service, US Visa Desk may assist in identifying an earlier or alternative appointment subject to availability.

An attempt to find an earlier appointment does not guarantee that one will become available.

Customers must comply with applicable appointment platform rules, including any limits on cancellations or rescheduling.

11. Expedited or Emergency Appointment Requests

Where applicable, US Visa Desk may provide general administrative assistance relating to an expedited or emergency appointment request.

The relevant government authority determines eligibility and approval.

US Visa Desk cannot guarantee that an expedited or emergency appointment request will be accepted.

Customers are responsible for providing truthful information and genuine supporting documentation.

12. Customer Information Requirements

Customers must provide complete, accurate, truthful, and current information.

Customers are responsible for promptly informing US Visa Desk about relevant changes in:

• Personal information;
• Passport information;
• Contact details;
• Travel plans;
• Employment information;
• Family circumstances;
• Previous application history;
• Other information relevant to the requested service.

US Visa Desk is not responsible for consequences resulting from false, incomplete, inaccurate, misleading, or outdated information supplied by a customer.

13. Customer Review and Approval

Customers are responsible for reviewing application information, forms, summaries, and documents prepared with our assistance before submission where such review is reasonably available.

The customer must promptly inform US Visa Desk if they identify an error or missing information.

Customer confirmation or approval of information may be treated as confirmation that the customer has reviewed it for accuracy.

14. Customer Authorization

By providing information and purchasing a relevant service, the customer authorizes US Visa Desk to process the information as reasonably necessary to provide the requested service.

Where requested and permitted, this may include assistance with:

• Preparing application information;
• Organizing customer-provided data;
• Accessing relevant appointment systems with customer authorization;
• Assisting with appointment scheduling;
• Communicating service-related information;
• Providing application and interview guidance.

Personal information will be handled in accordance with our Privacy Policy.

15. Account Credentials and Access

Where a service requires access to an appointment or application-related account, customers must provide authorization before US Visa Desk assists with the account.

Customers are responsible for ensuring that any access they authorize is permitted under the applicable platform rules.

Customers should not provide credentials unrelated to the service being purchased.

US Visa Desk may decline to access an account where access would violate applicable law, platform rules, or security requirements.

16. Service Commencement

Work may begin after:

• Payment has been received or authorized;
• Required customer information has been received;
• Required documents have been provided;
• Any necessary customer authorization has been obtained.

For refund purposes, substantive work may include reviewing information, preparing application materials, performing document review, beginning appointment assistance, preparing interview materials, or providing another substantial part of the purchased service.

17. Customer Delays

US Visa Desk is not responsible for delays caused by a customer’s failure to:

• Provide required information;
• Submit requested documents;
• Respond to communications;
• Review prepared information;
• Pay required government or third-party fees;
• Complete required steps;
• Attend scheduled appointments.

Service timelines may be extended where customer action is required.

18. Service Fees

US Visa Desk charges private service fees for the assistance it provides.

Service fees may cover activities such as:

• Administrative assistance;
• Application preparation support;
• Document review;
• Appointment-related assistance;
• Interview preparation;
• Customer support;
• Other services described at the time of purchase.

Customers should review the service description and price before completing payment.

19. Government Fees

Unless expressly stated otherwise, US Visa Desk service fees are separate from fees charged by government authorities.

Government fees may include applicable visa application, consular, filing, or travel authorization charges.

Government fees are controlled by the relevant authority and may change without notice.

US Visa Desk does not control government fees or government refund decisions.

20. Third-Party Fees

Certain services may involve independent third parties, including:

• Payment processors;
• Courier services;
• Translation services;
• Medical examination providers;
• Document delivery providers;
• Other external service providers.

Third-party charges may be separate from US Visa Desk service fees and may be subject to the third party’s own terms and refund policies.

21. Payments

Customers agree to provide valid and authorized payment information.

By completing a payment, the customer confirms that they are authorized to use the selected payment method.

Payment transactions may be processed by independent payment providers.

US Visa Desk may not receive or store complete payment card details where payments are processed directly by an independent payment processor.

22. Currency and Payment Conversion

Where a customer pays in a currency different from the billing or settlement currency, the customer’s bank, card issuer, or payment provider may apply:

• Currency conversion rates;
• International transaction fees;
• Processing charges;
• Other financial institution fees.

US Visa Desk is not responsible for charges independently imposed by a customer’s bank or payment provider.

23. Cancellation Requests

Customers may request cancellation by contacting:

Email: usvisadesk1@gmail.com

A cancellation request does not automatically create a right to a full refund.

Refund eligibility depends on factors including:

• Whether work has started;
• The amount of work completed;
• Services already delivered;
• Costs already incurred;
• The applicable Refund Policy;
• Mandatory rights under applicable law.

24. Refunds

Refund eligibility is governed by the US Visa Desk Refund Policy.

Customers should review the Refund Policy before purchasing services.

Where a refund is approved, it will generally be returned through the original payment method where technically possible.

The time required for a refund to appear may depend on the customer’s bank, card issuer, payment processor, or financial institution.

25. Government Decisions and Refunds

A visa refusal, travel authorization refusal, administrative processing decision, request for additional documents, or refusal of entry does not automatically create a right to a refund for services already performed.

US Visa Desk charges for assistance services and does not sell or guarantee government approval.

Government decisions are outside the control of US Visa Desk.

26. Duplicate Payments and Billing Errors

Verified duplicate payments may be refunded after review.

Customers who believe that a billing error has occurred should contact:

usvisadesk1@gmail.com

Customers should provide sufficient transaction information to allow the payment to be identified.

Customers should never send complete payment card numbers by email.

27. Chargebacks and Payment Disputes

Customers are encouraged to contact US Visa Desk if they have a billing or service concern.

Nothing in these Terms removes any chargeback or payment dispute rights available under applicable law or payment network rules.

When responding to a payment dispute, US Visa Desk may provide relevant information to the payment processor, bank, card network, or financial institution, including:

• Transaction records;
• Service records;
• Customer communications;
• Customer authorization;
• Evidence of work performed;
• Relevant terms accepted during purchase.

28. Missed Appointments

Customers are responsible for attending appointments at the correct date, time, and location.

US Visa Desk is not responsible for missed appointments caused by the customer’s:

• Failure to attend;
• Late arrival;
• Failure to bring required documents;
• Failure to follow official instructions;
• Travel delays;
• Personal circumstances.

Any rescheduling assistance after a missed appointment may be subject to service availability and applicable appointment system rules.

29. Appointment Cancellation by Authorities

Embassies, consulates, government authorities, or authorized scheduling providers may cancel, postpone, or reschedule appointments.

US Visa Desk is not responsible for cancellations or schedule changes made by government authorities or independent third-party systems.

Where appropriate and included in the purchased service, we may provide reasonable assistance regarding available next steps.

30. Government Processing Delays

Government processing times may vary because of factors including:

• Administrative processing;
• Security checks;
• Background checks;
• Application volume;
• Staffing levels;
• Seasonal demand;
• Government policy changes;
• System outages;
• Emergencies;
• Other circumstances outside our control.

US Visa Desk does not guarantee government processing times.

31. Interview Preparation

Interview preparation services are intended to provide general information about interview procedures and help customers prepare to communicate truthfully and clearly.

US Visa Desk does not:

• Provide false answers;
• Coach customers to mislead officials;
• Encourage concealment of material facts;
• Guarantee interview success;
• Guarantee visa approval.

Customers remain responsible for answering government officials truthfully.

32. Document Review

Where document or application review is included, US Visa Desk may review customer-provided materials for apparent:

• Errors;
• Inconsistencies;
• Missing information;
• Formatting issues;
• Other issues within the scope of the purchased service.

Document review does not guarantee that a government authority will consider an application complete or approve it.

33. Fraud, Misrepresentation, and Unlawful Activity

US Visa Desk may refuse, suspend, or terminate service where there is a reasonable basis to believe that a customer is:

• Providing fraudulent documents;
• Providing knowingly false information;
• Impersonating another person without lawful authority;
• Attempting to mislead a government authority;
• Using services for unlawful purposes;
• Abusing the website or staff;
• Attempting unauthorized system access.

US Visa Desk does not assist customers in providing false information or concealing material facts.

34. Third-Party Websites and Systems

Our services may involve or link to:

• Government websites;
• Embassy or consular systems;
• Appointment scheduling platforms;
• Payment providers;
• Communication services;
• Other third-party services.

US Visa Desk does not control these third-party systems and is not responsible for their:

• Availability;
• Technical failures;
• Policy changes;
• Security practices;
• Appointment inventory;
• Processing delays;
• Decisions.

Use of third-party systems may be subject to their own terms and privacy policies.

35. Communications and Electronic Notices

By providing contact information, customers agree that US Visa Desk may communicate with them regarding:

• Their inquiry;
• Purchased services;
• Information or documents required;
• Appointment assistance;
• Payment matters;
• Refund requests;
• Customer support;
• Service updates.

Communications may occur through available channels provided or authorized by the customer.

Marketing communications, where used, will be subject to applicable requirements and available opt-out methods.

36. Privacy and Data Protection

US Visa Desk processes personal information according to its Privacy Policy.

Depending on the service requested, information may include personal, passport, travel, employment, education, family, and application-related information.

Customers should review the Privacy Policy before submitting personal information.

Where a customer requests assistance involving a government or authorized appointment system, information may need to be processed through that system as necessary for the requested service.

37. Intellectual Property

Unless otherwise stated, original US Visa Desk materials, including branding, written content, guides, graphics, website materials, and proprietary service resources, are protected by applicable intellectual property laws.

Customers may not reproduce, republish, sell, distribute, or commercially exploit proprietary US Visa Desk materials without authorization.

Government forms, government materials, official logos, trademarks, and third-party content remain the property of their respective owners.

38. Limitation of Liability and Force Majeure

To the maximum extent permitted by applicable law, US Visa Desk will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of its services.

US Visa Desk is not responsible for losses arising solely from:

• Visa refusals;
• Government decisions;
• Entry refusals;
• Administrative processing;
• Government delays;
• Appointment cancellations by authorities;
• Changes in government policies;
• Third-party system outages;
• Customer-provided false or incomplete information;
• Customer failure to attend an appointment.

US Visa Desk will not be responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil disturbances, government actions, internet outages, cybersecurity incidents, major system failures, public emergencies, or similar events.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

39. Suspension, Termination, Changes, and Severability

US Visa Desk may suspend or terminate a service where reasonably necessary because of:

• Fraud;
• Unlawful activity;
• Abuse;
• Security threats;
• Non-payment;
• Material violation of these Terms.

US Visa Desk may update these Terms from time to time to reflect changes in services, technology, operations, or applicable requirements.

The latest version will be published with an updated Last Updated date.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.

40. Governing Principles, Entire Agreement, and Contact

These Terms will be governed by applicable laws, including mandatory consumer protection laws that cannot legally be excluded.

Customers are encouraged to contact US Visa Desk first to attempt to resolve service or billing concerns.

These Terms of Service, together with the Terms of Use, Privacy Policy, Refund Policy, Legal Disclaimer, and applicable service-specific terms presented during purchase, form the agreement governing the relevant service.

For questions regarding these Terms of Service, contact:

US Visa Desk
Email: usvisadesk1@gmail.com

US Visa Desk is a private visa and travel-document assistance service. It is not affiliated with, endorsed by, sponsored by, or connected with any government agency.
Phone: +1 (647) 482-1239