PRIVACY POLICY

Last Updated: June 15, 2026

US Visa Desk respects the privacy of its website visitors, customers, and service users. This Privacy Policy explains what personal information we may collect, how we use and protect it, when it may be shared, how long it may be retained, and the privacy choices and rights that may be available to individuals.

By accessing our website, communicating with us, purchasing a service, or submitting personal information to US Visa Desk, you acknowledge the practices described in this Privacy Policy.

1. About US Visa Desk

US Visa Desk is a private and independent visa and travel-document assistance service.

We provide administrative and informational assistance that may include visa application support, travel authorization assistance, document preparation guidance, application review, appointment-related assistance, interview preparation, and customer support.

US Visa Desk is not affiliated with, endorsed by, sponsored by, or connected with the United States Government, the U.S. Department of State, any U.S. Embassy or Consulate, U.S. Citizenship and Immigration Services (USCIS), U.S. Customs and Border Protection (CBP), or any other government authority.

For privacy questions, contact:

US Visa Desk
Email: usvisadesk1@gmail.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The US Visa Desk website;
• Online application or inquiry forms;
• Service questionnaires;
• Customer support communications;
• Email communications;
• Payment and transaction processes;
• Appointment assistance services;
• Application preparation and review services;
• Interview preparation services;
• Other communication channels used in connection with our services.

This Privacy Policy does not control the independent privacy practices of government authorities or third-party services that US Visa Desk does not operate.

3. Information You Provide Directly

Depending on the service requested, we may collect information directly from you, including:

• Full name;
• Email address;
• Telephone number;
• Date of birth;
• Place of birth;
• Nationality;
• Citizenship information;
• Residential or mailing address;
• Passport information;
• Travel-document information;
• Travel plans;
• Intended travel dates;
• Travel history;
• Employment information;
• Education information;
• Family information relevant to an application;
• Previous visa or travel authorization history;
• Previous application history;
• Information contained in questionnaires;
• Information contained in documents you provide;
• Customer support communications;
• Other information reasonably necessary to provide the requested service.

We aim to collect information reasonably necessary for the services requested by the customer.

4. Passport and Travel-Document Information

Certain services may require customers to provide passport or travel-document information.

This may include:

• Passport number;
• Passport issuing country;
• Passport issue date;
• Passport expiration date;
• Place of passport issuance;
• Other information appearing on the travel document where relevant to the requested service.

We use this information only as reasonably necessary to provide the requested assistance, maintain service records, prevent fraud, or comply with applicable obligations.

5. Visa and Application Information

Depending on the service requested, we may process information relating to:

• Visa category;
• Purpose of travel;
• Intended duration of travel;
• Previous travel;
• Previous visa applications;
• Previous visa refusals where relevant;
• Application status;
• Appointment information;
• Information required for application preparation;
• Supporting documentation provided by the customer.

The exact information collected depends on the service requested and the relevant application process.

6. Information About Family Members

Certain application processes may require information about family members, spouses, parents, children, or other individuals.

Customers should provide information about another person only where they are legally permitted or appropriately authorized to do so.

We process such information only as reasonably necessary for the requested service or where otherwise permitted by applicable law.

7. Information About Minors

Our services are intended to be purchased by adults.

A parent, legal guardian, or other legally authorized person may request assistance relating to a minor.

Where a service relates to a minor, we may process information about the minor as reasonably necessary to provide the requested assistance.

The person submitting information about a minor confirms that they have lawful authority to provide that information.

8. Payment and Transaction Information

When a customer purchases a service, we may collect or receive transaction-related information, including:

• Customer name;
• Billing-related information;
• Transaction reference;
• Payment status;
• Service purchased;
• Amount paid;
• Refund status;
• Limited payment method information made available by the payment processor.

Payments may be processed by independent third-party payment processors.

Where payment card information is entered directly into a third-party payment processor’s system, US Visa Desk may not receive or store the complete payment card number.

Customers should not send complete payment card numbers through ordinary email.

9. Information Collected Automatically

When users visit our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from technical information;
• Referring website;
• Pages viewed;
• Date and time of access;
• Website interactions;
• Cookie identifiers;
• Security and diagnostic information.

This information may be used for website functionality, analytics, security, fraud prevention, and service improvement.

10. Cookies and Similar Technologies

The US Visa Desk website may use cookies and similar technologies.

These technologies may be used for:

• Essential website functionality;
• Website security;
• Remembering preferences;
• Understanding website usage;
• Analytics;
• Performance measurement;
• Fraud prevention;
• Advertising or marketing activities where applicable.

Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.

Browser settings may also allow users to block or delete certain cookies. Disabling some cookies may affect website functionality.

11. How We Use Personal Information

US Visa Desk may use personal information to:

• Provide purchased services;
• Respond to inquiries;
• Communicate with customers;
• Prepare application-related information;
• Review customer-provided information;
• Identify apparent errors or omissions;
• Provide document checklist guidance;
• Assist with appointment-related requests where included in the purchased service;
• Provide interview preparation;
• Process payments;
• Process eligible refunds;
• Provide customer support;
• Maintain transaction and service records;
• Improve our website and services;
• Maintain website and account security;
• Detect and prevent fraud;
• Resolve disputes;
• Respond to payment disputes;
• Comply with applicable legal obligations;
• Establish, exercise, or defend legal claims;
• Send marketing communications where permitted.

We do not use personal information in a manner materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

12. Application Preparation and Review

Where a customer purchases application preparation or review assistance, personal information may be used to:

• Organize customer-provided information;
• Prepare application-related materials;
• Identify apparent inconsistencies;
• Identify missing information;
• Request clarification;
• Provide general application guidance;
• Support the customer in completing relevant steps.

Customers remain responsible for reviewing their information for accuracy and truthfulness.

13. Appointment-Related Assistance

Where appointment-related assistance is included in the purchased service, we may process information necessary to provide that assistance.

This may include:

• Customer identification information;
• Passport information;
• Application reference information;
• Appointment information;
• Authorized account information where permitted;
• Customer preferences regarding appointment location or timing.

Appointment availability remains controlled by the relevant government authority or authorized scheduling platform.

14. Interview Preparation

Where interview preparation is included in a purchased service, we may use relevant customer-provided information to provide general preparation assistance.

Interview preparation is intended to help customers understand general procedures and communicate truthfully and clearly.

We do not use personal information to create false statements, conceal material facts, or assist customers in misleading government officials.

15. Legal Bases for Processing Where Applicable

Depending on applicable privacy law, we may process personal information on one or more of the following grounds:

• Processing is necessary to provide a requested service;
• Processing is necessary to perform an agreement with the customer;
• Processing is necessary to take steps requested before entering into an agreement;
• Processing is necessary for legitimate business interests;
• Processing is necessary to comply with legal obligations;
• Processing is necessary to establish, exercise, or defend legal claims;
• The individual has provided consent where consent is required.

The applicable basis may depend on the type of information and purpose of processing.

16. How We May Share Information

We may share personal information only where reasonably necessary for service delivery, business operations, security, legal compliance, or other purposes described in this Privacy Policy.

Categories of recipients may include:

• Payment processors;
• Website hosting providers;
• Cloud service providers;
• Customer communication providers;
• Security service providers;
• Fraud prevention providers;
• Technical service providers;
• Contractors supporting service delivery;
• Professional advisers;
• Government or authorized appointment systems where necessary for the requested service;
• Authorities where disclosure is legally required.

We expect service providers handling personal information on our behalf to use information only for appropriate purposes and subject to applicable obligations.

17. Government and Official Systems

Where a customer requests assistance involving a visa application, travel authorization, or appointment process, personal information may need to be entered into or transmitted through:

• Official government websites;
• Embassy or consular systems;
• Authorized appointment platforms;
• Other systems relevant to the customer’s requested process.

These systems operate under their own terms, privacy policies, and security practices.

US Visa Desk does not control the independent data practices of government authorities or third-party systems.

18. Third-Party Service Providers

US Visa Desk may use third-party service providers to support its operations.

These may include providers of:

• Website hosting;
• Cloud storage;
• Email services;
• Customer support tools;
• Analytics;
• Security;
• Fraud prevention;
• Payment processing;
• Technical support.

Third-party providers may process information according to their role and applicable contractual and legal obligations.

19. Sale of Personal Information

US Visa Desk does not sell personal information for money.

Some privacy laws use broader definitions of terms such as “sale,” “sharing,” or “targeted advertising.”

If our future activities fall within such definitions, we will provide notices and choices required by applicable law.

20. International Data Transfers

Visa and travel-related services may involve customers, service providers, systems, or government authorities located in different countries.

As a result, personal information may be processed or transferred internationally where necessary for service delivery or business operations.

Where required by applicable law, reasonable safeguards will be used for international transfers of personal information.

US Visa Desk does not claim certification under any specific international privacy framework unless such certification has been formally obtained, verified, and publicly stated.

21. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Providing requested services;
• Customer support;
• Maintaining service records;
• Accounting;
• Payment processing;
• Refund handling;
• Fraud prevention;
• Security;
• Dispute resolution;
• Legal compliance;
• Establishing or defending legal claims.

Retention periods may vary depending on:

• The type of information;
• The service purchased;
• The status of the customer relationship;
• Applicable legal requirements;
• Security needs;
• Whether a dispute or claim exists.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and operational needs.

22. Data Security

US Visa Desk uses reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Improper disclosure;
• Misuse;
• Unauthorized alteration;
• Unauthorized destruction.

However, no website, electronic communication, internet transmission, or data storage system can be guaranteed to be completely secure.

Customers should use secure devices and communication channels when providing sensitive information.

23. Customer Account Security

Where account functionality is available, customers are responsible for protecting their login credentials.

Customers should:

• Use secure passwords;
• Avoid sharing credentials unnecessarily;
• Protect devices used to access services;
• Notify US Visa Desk if unauthorized access is suspected.

US Visa Desk may take reasonable steps to protect account security where suspicious activity is detected.

24. Email Communications

US Visa Desk may communicate with customers by email regarding:

• Service inquiries;
• Purchased services;
• Information requests;
• Document requirements;
• Appointment assistance;
• Payment matters;
• Refund requests;
• Customer support;
• Important service updates.

Customers should ensure that the email address they provide is accurate and accessible.

Email is not always a completely secure communication method. Customers should avoid sending unnecessary highly sensitive information through ordinary email.

25. Marketing Communications

Where permitted by applicable law, US Visa Desk may send information about relevant services, updates, or offers.

Recipients may unsubscribe using an available unsubscribe method or by contacting:

usvisadesk1@gmail.com

Opting out of marketing communications does not prevent necessary service-related communications concerning active services, transactions, security matters, or customer support requests.

26. Analytics and Website Improvement

We may use website analytics and similar technologies to understand how users interact with the website.

This information may help us:

• Improve website performance;
• Understand popular pages;
• Identify technical problems;
• Improve navigation;
• Measure service interest;
• Improve user experience.

Where required by applicable law, non-essential analytics technologies will be subject to applicable consent requirements.

27. Fraud Prevention and Security

Personal and technical information may be used to:

• Detect suspicious transactions;
• Prevent fraud;
• Protect customers;
• Protect website systems;
• Investigate unauthorized access;
• Respond to security incidents;
• Enforce applicable terms.

Where necessary, relevant information may be shared with payment providers, financial institutions, security providers, or authorities in accordance with applicable law.

28. Payment Disputes and Chargebacks

Where a customer initiates a payment dispute or chargeback, US Visa Desk may share relevant information with:

• Payment processors;
• Banks;
• Card issuers;
• Payment networks;
• Financial institutions.

Information shared may include:

• Transaction records;
• Service records;
• Customer communications;
• Customer authorization;
• Evidence of work completed;
• Applicable service terms.

Only information reasonably relevant to the dispute should be used for this purpose.

29. Legal Disclosures

US Visa Desk may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful legal process;
• Respond to valid requests from authorities;
• Protect legal rights;
• Prevent fraud or abuse;
• Protect the safety of customers or others;
• Establish, exercise, or defend legal claims.

We do not disclose information to authorities merely because an informal request is made where legal process or another lawful basis is required.

30. Business Changes

If US Visa Desk undergoes a future business reorganization, registration, merger, acquisition, transfer, financing transaction, or sale of relevant business assets, information may be transferred as part of that transaction where legally permitted.

Any recipient of personal information would be expected to handle the information consistently with applicable privacy obligations.

31. Privacy Rights

Depending on the individual’s location and applicable law, privacy rights may include the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing relies on consent;
• Request data portability where applicable;
• Opt out of certain advertising-related processing where applicable;
• Appeal certain privacy decisions where required by law.

These rights are not absolute and may be subject to legal exceptions.

32. How to Submit a Privacy Request

To submit a privacy-related request, contact:

Email: usvisadesk1@gmail.com

Please clearly describe the request and provide sufficient information for us to understand and process it.

Do not send full payment card numbers or unnecessary sensitive information in the initial request.

33. Identity Verification

Before responding to certain privacy requests, we may need to verify the identity of the person making the request.

Verification measures will depend on:

• The nature of the request;
• The sensitivity of the information;
• The risk of unauthorized disclosure;
• Applicable legal requirements.

We may request additional information reasonably necessary to verify identity.

34. Authorized Representatives

Where permitted by applicable law, an individual may authorize another person to submit a privacy request on their behalf.

We may request reasonable evidence that the representative has authority to act for the individual.

We may also need to verify the identity of the individual concerned.

35. Requests Relating to Minors

A parent or legal guardian may contact US Visa Desk regarding personal information processed in connection with services requested for a minor.

We may require reasonable verification of:

• The identity of the requester;
• The relationship to the minor;
• The authority to make the request.

36. Non-Discrimination

Where applicable privacy law provides such protection, US Visa Desk will not unlawfully discriminate against an individual for exercising a privacy right.

However, certain information may be necessary to provide a requested service. If information essential to service delivery is deleted or cannot be processed, we may be unable to continue providing the relevant service.

37. Third-Party Links

The US Visa Desk website may contain links to:

• Government websites;
• Embassy or consular websites;
• Appointment systems;
• Payment services;
• Other third-party websites.

US Visa Desk is not responsible for the privacy practices, security practices, content, or policies of websites and systems that it does not operate.

Users should review the privacy policies of relevant third parties.

38. Do Not Track and Browser Controls

Some browsers and devices provide privacy controls or “Do Not Track” signals.

The availability and legal treatment of these signals may vary by jurisdiction and technology.

Where applicable law requires recognition of a particular legally valid browser-based privacy preference signal, US Visa Desk will take reasonable steps to comply with applicable requirements.

39. Changes to This Privacy Policy

US Visa Desk may update this Privacy Policy from time to time to reflect changes in:

• Services;
• Technology;
• Data practices;
• Security practices;
• Operational requirements;
• Applicable laws or regulations.

The updated Privacy Policy will be published on the website with a revised “Last Updated” date.

Customers should review this page periodically for updates.

40. Contact Us

For privacy questions, requests, or concerns, contact:

US Visa Desk
Email: usvisadesk1@gmail.com

US Visa Desk is a private visa and travel-document assistance service and is not affiliated with, endorsed by, sponsored by, or connected with any government agency.